CADLY billing policy
This policy explains CADLY PRO purchases, recurring billing, fixed-term access, cancellation, and refunds. Last updated October 17, 2026. Effective November 1, 2026, subject to any longer notice or separate agreement required by law or an existing contractual commitment for affected changes to existing users.
Purchase types and cancellation
CADLY PRO is optional. Card subscriptions renew at the selected billing frequency until cancelled through the billing portal. Robux purchases provide fixed-term access and do not renew automatically. Cancelling card renewal normally preserves access through the paid period. Server assignment and payment-specific conditions are explained in the full policy.
Price changes and refunds
The billing policy explains advance notice for recurring price increases, cancellation before an affected renewal, and refund requests. Eligible cases include qualifying outages, unresolved paid-feature failures, billing errors, and permanent withdrawal of prepaid services. Policy limits do not restrict statutory withdrawal rights or other mandatory consumer remedies.
Billing support
Billing questions and refund requests can be sent to CADLY by email. Legitimate payment disputes remain a user right.